Retailers’ focus: Sales or Customers
April 24, 2009 at 11:19 am 1 comment
Daryl gives an insighful experience (here) about service staff who concentrate on making the sale vs those who concentrate on customers’ needs. This is another instance where sincere service works best on customers.
Entry filed under: Uncategorized. Tags: customer retention, loyalty, Retail, sincere, sincere service, trust.
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Daryl Tay | April 25, 2009 at 12:00 am
Thanks for the link and the comment! Yes that’s what they teach us isn’t it, that retention is cheaper than attraction. Too bad businesses don’t seem to keep that in mind.