Unreasonable customers

I thought that being a consumer but yet at the same time, having been on the other side of the counter before, it would be fairer to talk about how some customers can be a nightmare.

At the age of 17, I was working as a swim wear promoter at a departmental store. It was my 2nd day at work and about 10 minutes before closing time, this lady sauntered to my area, picked some swimsuits that caught her eye and decided to try them on. When the store’s closing music came on, she decided that she wants to buy 2 suits (to my delight) while in the changing room and gave me her ATM card to make the purchase while she tries to change out of the suits .

Well, we all know that in order to make a purchase with your ATM card, you would require a private PIN code to be entered. But being new and flustered, I rushed to the cashier’s counter and informed them that I had a customer who was about to make payment and told them to process the items first. They told me that they could wait but could not process the payment since I obviously didn’t have the customer’s PIN code. And so I ran back (about 30 secs run) to the customer who had just came out of the fitting room and told her that she has to complete the purchase herself. She flared at me, scolded me for my incompetence, asked for my name and left with her parting words, “I’ll lodge a complaint against you!”

Frankly, I was really worried then as it was only my 2nd day of work and I already have a complaint looming over my head. I was prepared to be fired the next day but well, the complaint did not come and I stayed on the job for another 4 months until my tertiary education started.

Well, that’s just one of my memorable experience with an unreasonable customer. I do have my bad days at times and perhaps played the unreasonable customer role, which I’ll definitely share soon. In the meantime, do share your experiences with some customers that are truly unforgettable!